UBDS Digital | Case Study I Enhancing Connectivity and User…
train tracks station | digital lifecycle partner
Managed Service
Networks

Enhancing Connectivity and User Experience at Public Sector Organisation with Managed Services

Overview
Our client is leading a flagship infrastructure project in the UK, aimed at revolutionising the country’s rail network. Spanning over 350 miles of new track, the initiative will connect major cities, significantly increasing capacity on existing networks. Beyond transportation improvements, the project is set to generate 25,000 direct jobs, including 2,000 apprenticeships, with wider economic benefits potentially creating an additional 100,000 roles.
Key Services
Managed Services for Public Sector Organisations
Technologies
SD-WAN
VMware
LAN
Wi-Fi
The Challenge

CRITICAL DEADLINE TO ENSURE CONTINUITY OF SERVICES.

As the organisation’s legacy contract for LAN and Wi-Fi management neared expiration, they faced a critical deadline to ensure continuity of services. The key challenges included:

  • Transitioning the service to a new provider within just 5 weeks.
  • Addressing low user satisfaction caused by an underperforming Wi-Fi First approach, which failed to meet expectations due to unresolved technical issues.
  • Improving the utilisation of existing Wi-Fi infrastructure while ensuring minimal disruption during the transition.

The client needed an agile, responsive partner capable of not only taking over service management but also driving long-term improvements.

Train station sun ray | digital lifecycle partner
The Solution

SEAMLESS MANAGED SERVICE TRANSITION.

UBDS Digital stepped in to deliver a seamless managed service transition and implement transformative improvements. The solution comprised:

  • Comprehensive Service Design and Documentation: Collaborated with the client to create a new, efficient service design tailored to their needs.
  • Auditing and Knowledge Transfer:
    • Conducted a thorough review of historical LAN and Wi-Fi incidents.
    • Audited and documented the existing network design to pinpoint improvement areas.
    • Worked with the incumbent supplier to facilitate effective knowledge transfer, ensuring minimal disruption.
  • Infrastructure Refresh: Deployed a refreshed Wi-Fi design to enhance user experience and boost adoption rates.
train tracks station | digital lifecycle partner
The Outcome

SIGNIFICANT IMPROVEMENTS ENHANCING CONNECTIVITY AND SCALABILITY.

UBDS Digital’s engagement delivered significant improvements, including:

  • Seamless Transition: The managed service was successfully transitioned on time, ensuring uninterrupted operations.
  • Expanded Scope: Management was extended to include VMware SD-WAN, enhancing connectivity and scalability.
  • Improved Performance:
    • Service Level Agreement (SLA) performance metrics saw notable improvements.
    • User adoption rates increased, reflected in higher satisfaction scores.
  • Enhanced Flexibility: The new design enables the rapid deployment of network solutions at new sites, following a ratified build process.
  • Actionable Insights: Improved management information supports better review and planning for ongoing service enhancements.


This case study demonstrates how UBDS Digital's expertise in managed services enabled the client to overcome pressing challenges, enhance connectivity, and create a foundation for future innovation.

Station walk way | digital lifecycle partner

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