Enhancing Public Sector Connectivity with Managed IT… | UBDS Digital
train tracks station | digital lifecycle partner
Managed Service
Networks

Enhancing Connectivity & User Experience for the Public Sector with Managed IT Services.

Overview
Our client is spearheading a flagship public sector infrastructure project aimed at transforming the UK’s rail network. Spanning over 350 miles of new track, this initiative will enhance connectivity, boost network capacity, and support smart, scalable IT infrastructure. Beyond modernising transportation, the project is expected to generate 25,000 direct jobs, including 2,000 apprenticeships, with wider economic benefits potentially creating an additional 100,000 roles. To support seamless operations, the organisation required robust Managed IT Services to ensure secure, high-performance network infrastructure across all locations.
Key Services
Managed Services for Public Sector Organisations
Technologies
SD-WAN
VMware
LAN
Wi-Fi
The Challenge

CRITICAL DEADLINE: ENSURING CONTINUITY WITH MANAGED IT SERVICES.

As the organisation’s legacy contract for LAN and Wi-Fi management approached expiration, they faced an urgent deadline to transition to a new Managed IT Services provider within just five weeks. Ensuring seamless connectivity, network security, and minimal disruption was paramount.

Key challenges included:

  • Rapid Service Transition – Migrating to a new managed IT support provider while maintaining uninterrupted operations.
  • User Experience & Network Performance – Addressing low user satisfaction caused by an underperforming Wi-Fi First strategy, which failed due to technical issues.
  • Wi-Fi & LAN Infrastructure Optimisation – Enhancing the utilisation and security of the existing network infrastructure while ensuring high availability during the transition.

The client required an agile, responsive partner with expertise in public sector IT solutions to deliver immediate service continuity while laying the foundation for long-term network performance improvements.

Train station sun ray | digital lifecycle partner
The Solution

SEAMLESS MANAGED IT SERVICES TRANSITION & NETWORK OPTIMISATION.

UBDS Digital delivered a seamless transition to Managed IT Services, ensuring uninterrupted network operations while implementing transformative improvements. Our solution included:

  • Comprehensive Service Design & Documentation – Collaborated with the client to create a tailored Managed IT Services framework, improving LAN and Wi-Fi performance.
  • Auditing & Knowledge Transfer –
    • Conducted a detailed network audit, reviewing historical LAN and Wi-Fi issues to identify areas for improvement.
    • Assessed the existing IT infrastructure, ensuring full documentation of network design and security protocols.
    • Facilitated knowledge transfer with the incumbent provider, enabling a smooth handover with minimal disruption.
  • Infrastructure Refresh & Network Optimisation –
    • Deployed an enhanced Wi-Fi design, improving user experience and increasing adoption rates.
    • Strengthened LAN & SD-WAN performance, ensuring secure, high-speed connectivity across all locations.

By implementing proactive managed IT solutions, UBDS Digital ensured service stability, improved network efficiency, and enhanced public sector IT resilience.

train tracks station | digital lifecycle partner
The Outcome

DELIVERING ENHANCED CONNECTIVITY, SCALABILITY & SERVICE PERFORMANCE.

UBDS Digital’s Managed IT Services enabled a seamless transition, ensuring secure, high-performance network operations while driving long-term improvements. Key outcomes included:

  • Seamless IT Service Transition – Delivered on-time migration to a new managed IT support provider, ensuring zero downtime.
  • Expanded Network Management – Extended scope to include VMware SD-WAN, optimising connectivity, scalability, and cloud integration.
  • Improved Performance & User Experience –
    • Enhanced SLA performance – measurable improvements in network reliability and service response times.
    • Increased user adoption – improved Wi-Fi performance led to higher satisfaction rates.
  • Greater Flexibility & Scalability – The new SD-WAN architecture enables rapid deployment of secure network solutions across multiple locations.
  • Data-Driven Service Optimisation –
    • Actionable insights from improved IT service management analytics drive ongoing network optimisation.
    • Proactive performance monitoring enhances long-term operational efficiency.

This case study showcases how UBDS Digital’s expertise in Managed IT Services, SD-WAN, and cloud infrastructure empowered the client to enhance connectivity, improve service resilience, and future-proof their IT environment.

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Future-Proof Your IT with Expert Managed Services.

Ensure seamless operations, enhanced security, and optimised IT performance with UBDS Digital’s Managed IT Services. Whether transitioning to a new provider, improving network resilience, or scaling your IT infrastructure, our expert-led solutions deliver 24/7 support, cost savings, and operational excellence.

Learn More about our IT Managed Services
Download our Managed Services Guide

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